Privacy Policy

Last updated: February 2025

1. Introduction

Myotrope Biotech Ltd. ("Myotrope," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, account preferences
• Order Information: Products purchased, order history, payment details
• Communication Data: Messages sent through our contact forms, customer support inquiries
• Organization Information: Company name, institution, research credentials (if provided)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate with you about orders, products, and services
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security
• Analyze website usage and trends

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

• Contract Performance: Processing necessary to fulfill orders and provide services
• Legitimate Interests: Processing for business purposes like improving services and preventing fraud
• Consent: Processing based on your explicit consent (e.g., marketing emails)
• Legal Obligation: Processing required to comply with applicable laws

5. Information Sharing

We may share your information with:

• Service Providers: Companies that assist with payment processing, shipping, website hosting, and analytics
• Authorized Resellers: When you purchase through a reseller, they receive order information
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Provide personalized content
• Analyze website traffic

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for 7 years for tax and legal purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage of personal information
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, please contact us at info@myotrope.com.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes may be communicated via email or website notice.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

• Email: info@myotrope.com
• General inquiries: info@myotrope.com
• Contact form: Contact Page

15. Supervisory Authority

If you are in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.